FAQs

Before sending me an inquiry on our fiber laser, it is better for you to provide me the following information.Yoyokuo2021-04-05T15:50:28+08:00

1)Your metal or non-metal material size. Because in our factory, we have different models according to working area.
2)Your materials. Aluminum/Copper/Silicon steel/Stainless steel/Pure gold or silver?
3)Your cutting thickness. Because different cutting thickness need different laser tube power and laser power supplier.

Do You Arrange Shipment For The Machines?Yoyokuo2021-04-05T15:48:37+08:00

Yes, For EXW price, It is costly to pick up machine from our factory ,we could send machines to any Chinese sea port warehouse by add some domestic shipping cost.
For FOB or CIF price, we will arrange shipment for you.

How about the documents after shipment? And how long is the delivery time?Yoyokuo2021-04-05T15:46:56+08:00

After shipment, we'll send all original documents to you by email or by DHL, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients. For standard machines, it would be 5-10days; For non-standard machines and customized machines according to client s specific requirements, it would be 15 to 30 days.

How can I get the best machine for me?Yoyokuo2021-04-05T15:45:54+08:00You can tell us your working material, detail work by picture or vedio so that we can judge whether our machine can meet your need or not. Then we can give you the best model depends on our experience.

How’s the payment?Yoyokuo2021-04-05T15:45:41+08:00

Telegraphic Transfer(T/T) to our official company bank account or Paypal or via made-in-china trade insurance order payment

If the machine has problem in my place, how could I do?Yoyokuo2021-04-05T15:49:25+08:00

We could send free parts to you in warranty period if machines have any problem under "normal use".

This is the first time I use this kind of machine, is it easy to operate?Yoyokuo2021-04-05T15:46:06+08:00Donec tellus massa, tristique sit amet condim vel, facilisis quis sapien. Praesent id enim sit amet odio vulputate eleifend in in tortor. Donec tellus massa, tristique sit amet condim vel, facilisis quis sapien. Praesent id enim sit amet odio vulputate eleifend in in tortor. Donec tellus massa, tristique sit amet condim vel, facilisis quis sapien.

This model is not suitable for me, do you have more models available?Yoyokuo2021-04-05T15:46:17+08:00Yes, we can supply many models . (200*300mm,400*500mm,600*500mm,650*600mm,650*800mm,650*1000mm...) , and laser wattage (ranging from 500 watts to 5000 watts) If you'd like help determining which laser is right for your application or receive pricing information.

What’s the guarantee, in case the machine breaks down?Yoyokuo2021-04-05T15:46:41+08:00The machine has one year guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to client s feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality fault.